Nexus Support Center

Welcome to the official Nexus Market support hub. Our team is available 24/7 to assist with account recovery, vendor applications, and escrow disputes. To ensure the integrity of our darknet ecosystem, all sensitive communications must be encrypted. Please utilize the verified channels listed below.

Communication Channels

Official Support Email

For general inquiries, vendor applications, and non-sensitive issues.

[email protected]

Internal Ticket System

The Internal Ticket System is the only secure method for resolving order disputes, escrow releases, and account-specific issues. Login to Nexus Market to create a ticket.

> Access Market Login

System Status

Support Staff Active 12 / 15

Ticket Queue Load

LOW

Avg. Response Time ~4.2 Hours

Emergency Protocol

For critical 0-day vulnerabilities or severe security breaches, utilize the PGP key below and prefix your subject with [URGENT-SEC]. Bug bounties are paid in XMR.

Nexus Market PGP Key

Required for 2FA reset and dispute escalation.

Key Fingerprint

58B1 9C2D E4F3 A7B8 1234 5678 90AB CDEF 58B1 9C2D

Verify the digital signature of this page using the public key above to ensure authenticity.

Still have questions?

Many common issues regarding deposits, withdrawals, and order auto-finalization are answered in our knowledge base.

Browse FAQ Database